Privacy Policy

Effective Date: July 1, 2026

Suncoast Pilates is operated by Flamingo Pilates LLC. This Privacy Policy
explains how Suncoast Pilates (“Suncoast Pilates,” “we,” “us,” or “our”)
collects, uses, stores, protects, and discloses personal information when you
visit our website, submit a form, communicate with us, schedule or purchase
services, or participate in our classes and related services.

By using our website or services, you acknowledge that you have reviewed this
Privacy Policy. Where consent is legally required, including consent to receive
marketing text messages, we request that consent separately.

1. What Information We Collect

We may collect the following categories of information:

1.1 Contact Information

• First and last name;
• Email address;
• Telephone number;
• Mailing or billing address;
• Preferred method of communication; and
• Information submitted through a contact, enquiry, registration, booking,
  or consent form.

1.2 Account, Booking, and Service Information

• Account and login details;
• Class and appointment bookings;
• Membership and package information;
• Attendance and appointment history;
• Service interests and preferences;
• Instructor or class preferences; and
• Communications concerning your bookings or account.

1.3 Payment and Transaction Information

When you make a purchase, payment information may be collected and processed
by our payment-service providers.

We may receive transaction information such as:

• Services, sessions, memberships, or packages purchased;
• Transaction amount;
• Payment status;
• Billing information;
• Transaction date; and
• Transaction or order reference number.

We do not ordinarily store complete payment-card numbers on our own website
systems when payment is processed through an external payment provider.

1.4 Health and Fitness Information

You may voluntarily provide information concerning injuries, pregnancy,
mobility, physical limitations, fitness goals, or other health-related matters
that may help us provide appropriate Pilates instruction and support safer
participation.

Please do not submit detailed medical information through a general website
contact form unless it is reasonably necessary for your enquiry.

1.5 Communications

We may collect the content and details of communications when you:

• Submit a website form;
• Contact us by telephone, email, or text message;
• Request customer support;
• Respond to a survey, offer, or promotion; or
• Communicate with an instructor or staff member.

1.6 SMS Consent and Preference Information

When you make an SMS consent selection, we may record:

• The telephone number provided;
• Whether non-marketing SMS consent was selected;
• Whether marketing SMS consent was selected;
• The date and time consent was provided;
• The website page or form through which consent was provided;
• Subsequent opt-out or preference changes; and
• Records of relevant text message communications.

1.7 Website, Device, and Usage Information

When you visit our website, certain information may be collected
automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Pages visited;
• Referring website or source;
• Date and time of access; and
• Website interaction and usage information.

2. How We Use Information

We may use personal information to:

• Respond to enquiries and customer-support requests;
• Schedule, coordinate, and manage classes or appointments;
• Provide Pilates instruction and related services;
• Create and administer customer accounts;
• Process purchases and payments;
• Manage memberships, packages, and session credits;
• Send booking confirmations, reminders, and schedule updates;
• Communicate important service-related information;
• Send marketing communications only when the appropriate separate consent
  has been provided;
• Maintain SMS consent and communication-preference records;
• Maintain appropriate transaction and business records;
• Improve our website, classes, customer service, and operations;
• Understand website usage and performance;
• Protect our website, systems, customers, and business;
• Detect or prevent fraud, misuse, or unlawful activity; and
• Comply with legal, regulatory, accounting, tax, and contractual
  obligations.

3. SMS Opt-In Details

3.1 How SMS Consent Is Collected

SMS consent is collected through separate, optional consent checkboxes on
Suncoast Pilates website forms.

The SMS consent checkboxes are not selected automatically. You may submit a
website form without agreeing to receive text messages.

Providing a telephone number without actively selecting an SMS consent
checkbox does not constitute consent to receive automated or recurring text
messages.

3.2 Non-Marketing Text Messages

Non-marketing text messages may include:

• Responses to enquiries;
• Customer-support communications;
• Appointment coordination;
• Booking confirmations;
• Class or appointment reminders;
• Schedule changes; and
• Service-related follow-up communications.

3.3 Marketing Text Messages

Marketing text messages may include:

• Class availability;
• Events;
• Introductory offers;
• Special offers and discounts;
• Promotions; and
• Service announcements or updates.

Marketing text messages will only be sent when separate marketing SMS
consent has been provided.

3.4 Message Frequency and Charges

Message frequency varies depending on your enquiries, appointments, account
activity, communication preferences, and the categories of messages you have
agreed to receive.

Message and data rates may apply.

3.5 Opting Out and Getting Help

You may unsubscribe from text messages at any time by replying
STOP.

Reply HELP for assistance or contact Suncoast Pilates using
the telephone number or email address listed at the end of this Privacy
Policy.

SMS consent is optional and is not a condition of purchasing any goods or
services.

4. Cookies and Tracking Information

Our website may use cookies, pixels, analytics tools, and similar
technologies to:

• Operate and secure the website;
• Remember user preferences;
• Understand website traffic and visitor interactions;
• Measure website and marketing performance;
• Diagnose technical problems; and
• Improve our website and services.

Cookies are small files placed on your browser or device. Some cookies are
necessary for the website to function, while others may support analytics or
marketing measurement.

You may control, refuse, or delete cookies through your browser settings.
Some website features may not operate correctly when cookies are disabled.

5. Service Providers and Required Disclosures

We may provide limited information to service providers that perform
necessary business functions on our behalf, including:

• Website hosting and maintenance;
• Scheduling and studio management;
• Payment processing;
• Email delivery;
• Text message delivery;
• Customer relationship management;
• Analytics and website measurement;
• Technical support; and
• Professional, accounting, or administrative services.

These providers may use the information only as necessary to perform the
services requested from them or as required by law.

We may also disclose information:

• When required by applicable law or valid legal process;
• To protect the rights, property, safety, or security of Suncoast Pilates,
  our customers, or others;
• To investigate suspected fraud, misuse, or unlawful conduct; or
• In connection with a merger, acquisition, financing, restructuring, or
  transfer of business assets, subject to appropriate safeguards.

We do not sell customer information or provide customer information to
outside organizations for their independent marketing or promotional
purposes.

6. No Sharing of SMS Opt-In Information

No mobile information will be shared with third parties/affiliates for
marketing/promotional purposes. Information sharing to subcontractors in
support services, such as customer service is permitted. All other use case
categories exclude text messaging originator opt-in data and consent; this
information will not be shared with any third parties.

Text messaging originator opt-in data and consent may only be provided to
telecommunications carriers, messaging aggregators, and service providers
required to operate and deliver the text messaging service.

7. Data Security Practices

We use reasonable administrative, technical, and organizational safeguards
intended to protect personal information against unauthorized access, loss,
misuse, alteration, or disclosure.

These safeguards may include access controls, account security measures,
software maintenance, secure service providers, and appropriate internal
procedures.

No method of electronic transmission or storage is completely secure.
Therefore, we cannot guarantee absolute security.

You are responsible for protecting your account credentials and notifying us
if you believe your account or information may have been compromised.

8. User Rights and Choices

Subject to applicable law and reasonable identity verification, you may ask
us to:

• Provide information about personal data we maintain about you;
• Correct inaccurate or incomplete information;
• Delete certain personal information;
• Update your contact or communication preferences;
• Withdraw consent where processing is based on consent;
• Stop sending promotional email communications; or
• Stop sending text messages.

You may unsubscribe from promotional emails using the unsubscribe link
included in those messages.

You may unsubscribe from SMS messages by replying
STOP.

Certain information may need to be retained for legal, accounting, safety,
fraud-prevention, or contractual purposes.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services;
• Manage customer relationships;
• Complete transactions;
• Maintain appropriate consent and communication records;
• Resolve disputes;
• Prevent fraud or misuse;
• Enforce agreements; and
• Meet legal, accounting, tax, and regulatory obligations.

Retention periods may differ depending on the type of information and the
purpose for which it was collected.

10. Health Information

Information voluntarily provided concerning injuries, mobility, pregnancy,
physical limitations, or fitness needs may be used to help instructors
understand your circumstances and support safer participation.

Suncoast Pilates is not a healthcare provider. Information submitted through
our website or discussed with an instructor does not create a
healthcare-provider relationship and is not a substitute for professional
medical advice, diagnosis, or treatment.

Do not use our website or general contact forms to request emergency medical
assistance.

11. Children’s Privacy

Our website and online services are not directed to children under 13, and we
do not knowingly collect personal information online from children under 13
without appropriate authorization.

A parent or legal guardian should contact us when arranging services for a
minor.

If we learn that personal information from a child under 13 was collected
without appropriate authorization, we will take reasonable steps to delete
it.

12. External Websites and Services

Our website may contain links to or integrations with independently operated
scheduling systems, payment processors, maps, social media platforms, and
other services.

Those services operate under their own privacy policies and terms. We are not
responsible for the privacy, security, content, or practices of independently
operated services.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services,
technology, business practices, or legal obligations.

The revised version will be published on this page with an updated effective
date. Changes become effective when published unless otherwise stated.

A change to this Privacy Policy will not expand the scope of previously
provided SMS consent without any additional consent required by law.

14. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy
Policy or our handling of personal information, contact:

Suncoast Pilates
Operated by Flamingo Pilates LLC
34254 US Highway 19 North
Palm Harbor, Florida 34684

Phone:
727-772-6772
Email:

hello@suncoastpilates.com

Website:

Home Page

Please also review our

Terms and Conditions
.